Track System DMX Control Troubleshooting
Select the option below that most closely reflects your problem. If problems persist after troubleshooting, please contact Fiilex.
+ All fixtures not responding to control (power button is red or green)

A red or green power button on the track fixtures indicates that they are still in manual control mode and not receiving a DMX signal. This most likely means that the track feeder is improperly wired.


Check connection / power on controller

Before checking the wiring, make sure the other end of the DMX data line is connected securely to the proper port in your DMX controller and that the controller is powered on.


Try changing fixture connection orientation

Also try removing one fixture from the track, rotating it 180 degrees, then reattaching it. If the power light turns orange when reattached, it is now receiving the DMX signal. Try doing the same with the other lights to see if this fixes the problem.


Check feeder DMX wiring

If the issue persists, select the type of connector / wiring being used for the control line from the options below and proceed.


      Ethernet / RJ45

      On the RJ45 connector Lead 1 is Data+ and Lead 2 is Data-. There are two RJ45 wire configurations.

      Identify the configuration of the RJ45 cable connecting the DMX controller to the track feed and make sure the wiring at the feed corresponds correctly to the RJ45 configuration.

      XLR5

      The XLR pinout diagram indicates which wires correspond to Data+ and Data-.

      Make sure that the Data+ and Data- wires are correctly connected to the track feed.

      It may be necessary to use a voltmeter to confirm Data+ and Data- wires if the XLR5 connector has been removed.

      TRRS

      The TRRS pinout diagram indicates which wires correspond to Data+ and Data-.

      Make sure that the Data+ and Data- wires are correctly connected to the track feed.

      It may be necessary to use a voltmeter to confirm Data+ and Data- wires if TRRS connector has been removed.

      Note that only Fiilex TRRS accessories should be used with Fiilex track lighting systems. Fiilex cannot guarantee compatibility / reliability of off-brand TRRS cables.

+ Some fixtures not responding to control, or responding incorrectly (power button is orange)

An orange power button on the track fixtures indicates that they are receiving the DMX control signal. In this circumstance it is most likely that the fixtures are not addressed properly.


Check fixture DMX addresses

A fixture’s current DMX address can be found at the bottom right corner of its OLED display. Make sure the DMX address corresponds correctly to the fixture’s intended control channel. The DMX address can be changed by double-pressing then rotating the “PWR/DMX” knob.

+ Some fixtures not responding to control (power button is red or green)

A red or green power button on the track fixtures indicates that they are still in manual control mode and not receiving a DMX signal. Select the option below that more closely reflects your issue.


      Control signal seems to be interrupted at certain point before end of track

      Confirm DMX Data Bus orientation

      The DMX data bus only runs along one side of each track segment. If track segments are not connected in a consistent orientation, then the data signal will be interrupted.

      Straight track segments and couplers that are misaligned can be flipped to reestablish data connection.

      Corner couplers are available in two different versions, with an inner or outer data line. If a corner coupler is misaligned, it may need to be swapped with another corner coupler in the track system that has a different data orientation. Alternatively, the straight segments leading into the corner coupler could be flipped. In a worst case scenario, the wrong corner components may have been ordered, and a replacement with the opposite inner/outer orientation will be required.



      If your problem persists after proper track orientation is established, follow troubleshooting steps under “Control issues affect fixtures arbitrarily” option.

      Control issues affect fixtures arbitrarily throughout track system

      Make sure fixtures are fully seated in track

      It is possible that the problematic fixtures are not fully “seated” or “pushed into” the track. A fixture that is not fully seated may receive power but not a DMX signal from the track. Try reattaching a problematic fixture to the track. When reattaching be sure to push the track connector up into the track with a small amount of force. Excessive force is not required.

+ Fiilex Wall Controller Help

This section covers the basic setup of control groups with the Fiilex Wall Controller.


      Setting up single control group

      When setting up a single group track system, it is best to keep all lights on the default DMX address of 001. Lights at address 001 can be directly controlled via the “Fiilex (All)” manual mode.





      When creating scene presets, use the “Fiilex (All)” settings in the menu. “DMX Control” is used for more complex, multi-group setups.





      Scene intensity can be adjusted in the manual scene control menu.


      Setting up multiple control groups

      Multiple light groups can be controlled via scene presets. Each group of lights in the track system should be assigned a distinct DMX address. The DMX addresses of the individual light fixtures can be changed by double-clicking the DMX control dial on the back of each fixture.

      In the example below, there is one group of lights at address 006 and a second group at address 011. Channels 001-005 will always be occupied by the “Fiilex (All)” settings. If the “Fiilex (All)” settings are not being used, like in this example, then they can be ignored.





      The lights being used in this example feature dimming, adjustable CCT, and magenta/green tint. These three output settings occupy three DMX channels. So the group assigned to address 006 will occupy channels 006, 007, and 008. The second group uses channel 011, 012, and 013.

      The DMX value at a specific channel ranges from 0-255. These values map to the control range of each light setting.





      In this example scene, the first group (006) is set to 100% intensity, 4500K CCT, and full magenta tint. The second group (011) is set to 50% intensity, 3200K CCT, and neutral tint.





      In the manual scene settings, there is an intensity adjustment dial, but be aware that the dial only affects the brightness of lights in the “Fiilex (All)” group at address 001. In this example, the dial would have no effect on the light output of either group.





      To adjust the brightness of multi-group setups, create additional scenes with different brightness levels. Other scenes can be easily selected from the manual control screen.