If your fixture is encountering an error, start here for basic troubleshooting steps and a glossary of each error code and their relevant troubleshooting steps

Fiilex is dedicated to providing you with prompt and friendly service. The fastest way to get your issue resolved is to email us at email (Fiilex@fiilex.com) We can help you troubleshoot and diagnose your issue and determine if your product needs to be shipped out to us for repairs.

Preparing your Shipment

If we determine that your product needs repairs and is still under warranty, we will issue you a Return Merchandise Authorization Number (RMA Number). We will not accept shipments without an RMA Number, so please make sure to write the RMA number on the outside of the box. Items should be properly packaged to insure protection from damage in shipping. Please remove all accessories from packaging, you do not need to include the power cable unless it is part of the problem.

Unapproved Estimates

If we determine that the light, or the issue is outside of warranty repair, we will provide you with an estimate for the repair. If an estimate is not approved within 60 days, the repair estimate is rejected, or customer does not respond with any action, we will dispose of the light.

Return Shipping

Shipping, insurance and handling charges will be added to all prices for UPS Ground Shipment. Additional charges may apply for extra heavy shipments (Shipments over 50lbs).

Impact Damage

Products with impact damage require individual estimates and may be subject to a re-estimate once the extent of damage has been determined by examination.

Where to Send Repairs

You must contact us and have a RMA Number before you ship any repairs to us. Fiilex Light units may be sent directly to our national service headquarters:

Fiilex Lighting (LED)
ATTN: RMA #
1689 Regatta Blvd
Richmond, CA 94804
TEL (510) 620-5155
FAX (510) 620-4102

Repair Warranty

Repaired equipment is subject to a 90 day limited warranty covering the repairs, and not consequential damages. The general product warranty still applies to the rest of the light. See general statement regarding limited warranty.

Warranty

Unless otherwise stated, your product is covered by a one-year parts and labor-limited warranty.

Fiilex guarantees, to the original buyer, that this product is to be free of defects in both workmanship and material for a period of one year from the date of shipment. This warranty extends to all products which have proved defective through normal use but excludes products that have been disassembled, modified, or misused by the buyer or any other person. This warranty is in lieu of all other warranties, and disclaims all warranties expressed or implied, including any warranty of merchantability, fitness for a particular purpose, or arising from the course of dealing between the parties or usage of trade.

Returning an Item Under Warranty for Repair

It is necessary to obtain a Return Authorization Number (RA#) from your dealer/point of purchase BEFORE any units are returned for repair. Fiilex will make the final determination as to whether or not the unit is covered by warranty. Fiilex will replace or repair to proper working condition any products that are returned under warranty. Products repaired or replaced under warranty are under warranty only for the remaining unexpired period of time of the original warranty.

Any Product unit or part returned to Fiilex must be packaged in a suitable manner to ensure the protection of such Product unit or parts. The package must be clearly and prominently marked to indicate that the package contains returned product units or parts with a Return Authorization(RA#) number. All returned product units or parts must be accompanied by a written explanation of the alleged problem or malfunction.